{"id":184,"date":"2022-10-22T19:31:19","date_gmt":"2022-10-22T19:31:19","guid":{"rendered":"https:\/\/malupetcare.pt\/?page_id=184"},"modified":"2026-01-19T16:27:58","modified_gmt":"2026-01-19T15:27:58","slug":"faqs","status":"publish","type":"page","link":"https:\/\/malupetcare.pt\/en\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"184\" class=\"elementor elementor-184\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-114e063 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"114e063\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63f0cba\" data-id=\"63f0cba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8872ded elementor-widget elementor-widget-spacer\" data-id=\"8872ded\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddd4dbb elementor-widget elementor-widget-heading\" data-id=\"ddd4dbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d167446 elementor-widget elementor-widget-spacer\" data-id=\"d167446\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d64225 elementor-widget elementor-widget-toggle\" data-id=\"2d64225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4751\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4751\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como posso agendar um servi\u00e7o?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4751\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4751\"><p>Deve contactar-nos por qualquer um dos m\u00e9todos de contacto dispon\u00edveis e aguardar por uma resposta. O hor\u00e1rio de funcionamento para marca\u00e7\u00f5es \u00e9 das 10h \u00e0s 19h.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4752\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4752\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Com que anteced\u00eancia devo fazer o pedido?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4752\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4752\"><p>Dever\u00e1 fazer o pedido com a m\u00e1xima anteced\u00eancia poss\u00edvel. Isto para tentar garantir a disponibilidade de datas e servi\u00e7o que pretende.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4753\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4753\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como funciona todo o processo?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4753\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4753\"><p>Depois de entrar em contacto connosco e confirmarmos a nossa disponibilidade para o servi\u00e7o e data que pretende, iremos agendar uma visita gratuita para que nos possa conhecer pessoalmente e para tamb\u00e9m conhecermos o animal que ir\u00e1 usufruir do Servi\u00e7o.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4754\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-4754\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quais as zonas de atua\u00e7\u00e3o do Servi\u00e7o?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4754\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-4754\"><p>Alvalade, Avenidas Novas, Alc\u00e2ntara, Areeiro, Arroios, Campolide, Campo de Ourique, Estrela, Marvila, Santo Ant\u00f3nio, Miseric\u00f3rdia, Santa Maria Maior, S\u00e3o Vicente, Penha de Fran\u00e7a.<br>A outras zonas acrescem custos adicionais.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4755\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-4755\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Nunca deixei o meu animal com ningu\u00e9m, tenho receio. E agora?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4755\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-4755\"><p>Existe uma primeira visita para que possa ficar mais descansado e tamb\u00e9m para que veja a intera\u00e7\u00e3o entre o seu animal e a pessoa que ficar\u00e1 respons\u00e1vel. Todas as visitas incluem tamb\u00e9m fotografias, v\u00eddeos e feedback de como est\u00e1 o seu animal, para que se sinta o mais tranquilo possivel.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4756\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-4756\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Vou viajar e quero que fiquem na minha casa a cuidar dos animais. \u00c9 poss\u00edvel?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4756\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-4756\"><p>Este \u00e9 um servi\u00e7o incomum mas que podemos fazer mediante or\u00e7amento.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4757\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-4757\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Precisava que ficassem com o meu animal durante o dia e noite em vossa casa. Oferecem esse servi\u00e7o?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4757\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-4757\"><p>Depende. Em situa\u00e7\u00f5es excecionais, podemos faz\u00ea-lo. No entanto apenas temos capacidade para um canino de porte pequeno a m\u00e9dio e ter\u00e1 de ser social com outros animais uma vez que teriam contacto com a nossa cadela (Lulu) e a nossa gatinha (Karma).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4758\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-4758\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quais s\u00e3o os pre\u00e7os?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4758\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-4758\"><p>\u00c9 complicado dar um valor fixo uma vez que cada caso varia. No entanto na p\u00e1gina dos Servi\u00e7os em que \u00e9 poss\u00edvel, existe uma estimativa de cada valor.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4759\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-4759\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como funciona o pagamento?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4759\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-4759\"><p>Ao agendar um servi\u00e7o ser-lhe-\u00e1 pedido que fa\u00e7a o pagamento de 30%, para garantir a reserva. O restante ser\u00e1 pago no final do Servi\u00e7o.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-47510\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-47510\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quais os m\u00e9todos de pagamento?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-47510\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-47510\"><p>Os m\u00e9todos de pagamento aceites s\u00e3o: dinheiro, MBWay, Multibanco, Transfer\u00eancia Banc\u00e1ria e Paypal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-47511\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-47511\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Paguei o sinal da reserva mas quero cancelar a reserva. Posso receber o dinheiro de volta?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-47511\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-47511\"><p>N\u00e3o, o valor do sinal poder\u00e1 ser descontado na pr\u00f3xima reserva. Desde que n\u00e3o ultrapasse o prazo de 3 meses.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-47512\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-47512\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Durante o servi\u00e7o percebem que o meu animal precisa de assist\u00eancia m\u00e9dica. O que fazem?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-47512\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-47512\"><p>O primeiro passo ser\u00e1 sempre uma tentativa de contato com o tutor para aprova\u00e7\u00e3o da interven\u00e7\u00e3o necess\u00e1ria. Nas situa\u00e7\u00f5es em que tal n\u00e3o seja poss\u00edvel, agiremos da melhor forma que seja poss\u00edvel no momento.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-47513\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-47513\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">N\u00e3o encontrei esclarecida a minha d\u00favida. O que devo fazer?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-47513\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-47513\"><p>Se n\u00e3o encontrou resposta, envie-nos um e-mail para <a href=\"mailto:info@malupetcare.pt\">info@malupetcare.pt<\/a> ou contacte-nos para o <a href=\"tel:+351933088502\">+351933088502<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Como posso agendar um servi\\u00e7o?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Deve contactar-nos por qualquer um dos m\\u00e9todos de contacto dispon\\u00edveis e aguardar por uma resposta. 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Isto para tentar garantir a disponibilidade de datas e servi\\u00e7o que pretende.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Como funciona todo o processo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Depois de entrar em contacto connosco e confirmarmos a nossa disponibilidade para o servi\\u00e7o e data que pretende, iremos agendar uma visita gratuita para que nos possa conhecer pessoalmente e para tamb\\u00e9m conhecermos o animal que ir\\u00e1 usufruir do Servi\\u00e7o.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Quais as zonas de atua\\u00e7\\u00e3o do Servi\\u00e7o?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Alvalade, Avenidas Novas, Alc\\u00e2ntara, Areeiro, Arroios, Campolide, Campo de Ourique, Estrela, Marvila, Santo Ant\\u00f3nio, Miseric\\u00f3rdia, Santa Maria Maior, S\\u00e3o Vicente, Penha de Fran\\u00e7a.<br>A outras zonas acrescem custos adicionais.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Nunca deixei o meu animal com ningu\\u00e9m, tenho receio. E agora?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Existe uma primeira visita para que possa ficar mais descansado e tamb\\u00e9m para que veja a intera\\u00e7\\u00e3o entre o seu animal e a pessoa que ficar\\u00e1 respons\\u00e1vel. Todas as visitas incluem tamb\\u00e9m fotografias, v\\u00eddeos e feedback de como est\\u00e1 o seu animal, para que se sinta o mais tranquilo possivel.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Vou viajar e quero que fiquem na minha casa a cuidar dos animais. \\u00c9 poss\\u00edvel?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Este \\u00e9 um servi\\u00e7o incomum mas que podemos fazer mediante or\\u00e7amento.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Precisava que ficassem com o meu animal durante o dia e noite em vossa casa. Oferecem esse servi\\u00e7o?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Depende. Em situa\\u00e7\\u00f5es excecionais, podemos faz\\u00ea-lo. No entanto apenas temos capacidade para um canino de porte pequeno a m\\u00e9dio e ter\\u00e1 de ser social com outros animais uma vez que teriam contacto com a nossa cadela (Lulu) e a nossa gatinha (Karma).<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Quais s\\u00e3o os pre\\u00e7os?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>\\u00c9 complicado dar um valor fixo uma vez que cada caso varia. No entanto na p\\u00e1gina dos Servi\\u00e7os em que \\u00e9 poss\\u00edvel, existe uma estimativa de cada valor.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Como funciona o pagamento?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Ao agendar um servi\\u00e7o ser-lhe-\\u00e1 pedido que fa\\u00e7a o pagamento de 30%, para garantir a reserva. 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O que devo fazer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Se n\\u00e3o encontrou resposta, envie-nos um e-mail para <a href=\\\"mailto:info@malupetcare.pt\\\">info@malupetcare.pt<\\\/a> ou contacte-nos para o <a href=\\\"tel:+351933088502\\\">+351933088502<\\\/a>.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e0a684 elementor-widget elementor-widget-spacer\" data-id=\"3e0a684\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQS Como posso agendar um servi\u00e7o? Deve contactar-nos por qualquer um dos m\u00e9todos de contacto dispon\u00edveis e aguardar por uma resposta. O hor\u00e1rio de funcionamento para marca\u00e7\u00f5es \u00e9 das 10h \u00e0s 19h. Com que anteced\u00eancia devo fazer o pedido? Dever\u00e1 fazer o pedido com a m\u00e1xima anteced\u00eancia poss\u00edvel. Isto para tentar garantir a disponibilidade de&hellip;&nbsp;<a href=\"https:\/\/malupetcare.pt\/en\/faqs\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">FAQS<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","pgc_sgb_lightbox_settings":"","footnotes":""},"class_list":["post-184","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQS - Mal\u00fc Pet Care<\/title>\n<meta name=\"description\" content=\"Tem d\u00favidas sobre os nossos servi\u00e7os? Saiba mais como funciona o petsitting e o dog walking e os restantes servi\u00e7os.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/malupetcare.pt\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQS - Mal\u00fc Pet Care\" \/>\n<meta property=\"og:description\" content=\"Tem d\u00favidas sobre os nossos servi\u00e7os? 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